Our Returned and Exchanged Policy
We Offer Free, Easy and No-Hassle Returns
Your happiness is important to us!
If you are not thrilled with your order, we are happy to accept returns on most items
To initiate a return, please make sure your item meets the guidelines listed below
If you need to return an item bought on Reggae-Merch.com you must return it directly to the seller
How to Initiate a Return or Exchange
If you are looking to return or exchange your order for whatever reason, we’re here to help!
You are entitled to cancel your order within 14 days without giving any reason for doing so.
To initiate a return of an item(s) purchased from a seller,
*** Complete our Refund Form with your order ID number ***
The deadline for cancelling an order is 14 days from the date you received the item(s) or a third party you have appointed, who is not the carrier, takes possession of the item(s) delivered.
You can return your product for an exchange or a refund.
Exchanges are only available when requesting a different size for the same product.
How We Refund Your Purchase
We will refund the order no later than 14 days from the day on which the seller receive the returned item(s)
We will refund your payment using the original form of payment method used to place the order and you will not incur any fees for such reimbursement
Posting Return Items To The Seller
If you’re returning the item(s) which is unwanted, damaged, or defective or not as described, the delivery and handling charges for returning the item(s) should be borne by the seller.
If a United Kingdom return address cannot be provided, the seller should provide a prepaid method of return delivery or refund the return delivery costs to the original payment method used to purchase the order.
To ensure the safe return of the item(s), please package with care.
Items valued over £50.00 should be returned to the seller using a track-able, signed-for, delivery service.
If the order is valued at £100.00 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service.
Packaging returns with care reduces the chances of damage in transit and assists with the processing of the return by the seller.
Sending the return via a track-able delivery method protects you if a seller does not receive the item(s).
Refusing delivery of a parcel is not always a track-able means of return.
You should accept delivery of the item(s) that you want to return and request a return as above.
Conditions for Returns
In order for the item(s) to be eligible for a return, please make sure that:
- The item(s) were purchased in the last 14 days
- The item(s) are in the original packaging
- The item(s) must be returned unworn, unwashed, and undamaged
The Following Item(s) cannot be returned
- Posters, paintings and vinyl records can only be returned if the product is defective or damaged.
- CDs and DVDs must be returned unopened.
- Item(s) which are not suitable for return due to health protection or hygiene reasons, such a swim wear.
We reserve the right to refuse returns of any item(s) that does not meet the above return conditions in our sole discretion.
We cannot be held responsible for item(s) damaged or lost in return shipment therefore we recommend that you use an insured and track-able, signed-for, delivery service.
We are unable to issue a refund without the seller’s actual receipt of the item(s) or sufficient proof of return delivery.
International Return Policy
If you order from a seller who dispatches from a location outside the UK, our return policy requires that the seller must provide one of the following:
- A return address within the UK
- A prepaid return label
- A full refund without requesting the item is returned
No Error Refunds
When you are cancelling your purchase within the first 14 days from the day of receipt and there has been no error on the seller’s part, then the seller will refund only the cost of the item(s).
Sellers are not required to refund the cost of returning the item(s) to the seller and other services provided to you in connection with your purchase, unless you are returning the item(s) to the seller because of an error on the seller’s part or because the item(s) has a defective.
How Long Does It Take To Process A Return
All returns and exchanges should be processed within a week of the item(s) being received by the seller.
Payments are processed by PayPal and all sales are covered under the PayPal Buyer Protection policy
You have the ability to dispute any purchases you have not received within 180 days of purchase directly via PayPal.
Dispute An Order
In the event of a dispute, the seller will need to provide valid proof of shipment for that order within a few days or PayPal may refund the order in full.